Customers
Know your regulars, and look after them.
One record for every guest, shared by the till, bookings, online orders and loyalty. Their allergies are flagged where it matters, and their consent is kept properly.
Customer records
Remember everyone, even on a new starter's first day.
Every guest gets one record your whole team can use, whether they booked, ordered online or ran a tab at the bar.
Notes, tags and preferences
“Always a window table”, “it's her birthday in May”. Written down once, seen at the till whenever they're on a sale.
Visits and spend
How often they come and what they spend, worked out from real sales and bookings.
Coming: known by their card
With Tenvelo Payments, a returning customer's card will link to their record when they pay, with no app and no phone number.
Find anyone fast
Search tens of thousands of guests by name, phone or email in a few letters.
Allergies
Allergies are a safety feature, not a note.
Record a guest's allergies properly, and Tenvelo flags them where a mistake would happen.
Flagged at the till
Attach a guest to a sale and any option that clashes with their allergies is flagged before it goes on.
Flagged in the kitchen
The kitchen ticket carries the warning, so the pass sees it too.
Doing it properly
Consent that's actually recorded.
Having someone's email isn't permission to email them. Tenvelo keeps the two apart.
Consent, with when and how
Record whether someone is happy to hear from you, and when and how they said so.
Erase the person, keep the books
Delete someone's details when they ask. Their personal data goes; your sales records stay correct.
Duplicates merged
Obvious duplicates are caught by phone and email, and merging keeps history and consent together.
Contact details for managers
Staff see what helps them serve; only managers can see contact details or export the list.
Questions
Questions people ask.
- Does Tenvelo help with GDPR?
- Yes. It records whether each customer has agreed to hear from you and how, and lets you export or erase someone's details when they ask, without breaking your sales records.
- Can staff see a guest's allergies?
- Yes. Allergies show when the guest is on a sale, clashing options are flagged at the till, and the warning goes on the kitchen ticket.
- Can I see what a customer usually orders?
- Yes. Every sale, booking and online order linked to a customer shows in their history.
- Do customers get loyalty points and gift cards too?
- Yes. Loyalty and gift cards use the same customer record. See the loyalty and gift card pages.
Also in Tenvelo
It all works together.
Loyalty
Points or stamp cards, rewards redeemed at the till, and a balance on the receipt. No app for customers.
- Points or stamp cards
- Rewards at the till
- No app to download
Gift cards
Physical and emailed gift cards, redeemed at the till with the balance kept, and a report of what's outstanding.
- Physical and emailed cards
- Spent in part at the till
- Liability that reconciles
Bookings
Bookings on the same table plan as the till, reminder emails, a waitlist, and seating that opens the tab.
- No per-cover fees
- Reminders in your name
- Seat straight onto a tab
Who uses it
Whatever you run.
Restaurants
A live table plan, courses fired to the kitchen, bookings that open the bill and rounds ordered by QR.
Cafés
Quick through the morning rush, with milk and sizes on one tap, stamp-card loyalty and allergens written down.
Pubs
Tabs any till can pick up, food straight to the kitchen, bookings for Sunday lunch and ordering from the garden.
Bars
Tabs on every till, spirits and mixers on one tap, tips shared by hours and a day that runs past midnight.
Takeaways
Your own ordering page and the delivery apps on one till and kitchen screen, with a pause switch for busy nights.
Bakeries
Quick at the counter, with sold-out items greyed out, recipes for stock and pre-orders taken online.
Market stalls
Keeps selling with no signal, keeps cash and card takings together, and each market's takings separate.
Food vans
Sells in a field with no signal, with prices for each pitch, one-tap sold out and orders taken ahead.
Get started
Set your shop up today.
Open an account in a minute — no sales call, no contract. Want to talk it through first? The people building Tenvelo read every email and reply themselves.